European top model.

Bus operator Niggbus from Vorarlberg in Austria has opted for the eCitaro for its services in Feldkirch, the second-largest city in the federal state. The bus company has a total of five eCitaro buses in its fleet, which cover around 70,000 kilometres a year and around 250 kilometres a day. Niggbus also chose the Mercedes‑Benz eCitaro because the vehicle was a good fit for Niggbus’ routes and as a long-standing partner of Daimler Buses, they knew that they could always count on support when it came to workshop visits and ordering spare parts. Today, the entire local public transport system in Feldkirch is operated by e-buses. Since then, drivers and passengers have loved the eCitaro's smooth, quiet handling and are already looking forward to the next five eCitaro buses arriving this year.

HTM Personenvervoer N.V has opted for the Mercedes‑Benz eCitaro for the electrification of bus transport in the region surrounding The Hague. The operator of the tram and city bus network in and around the third-largest city in the Netherlands has ordered a total of 102 eCitaro and eCitaro G buses, and many of them are already being used with great success. The 70,000 Citaro that rolled off the production line, an eCitaro rigid bus, forms part of HTM's electric bus fleet. In addition, the experts from Daimler Buses Solutions took over the planning, delivery and construction of a suitable charging infrastructure including a demand-based charging management system for the public transport company.

The Swedish city of Östersund is the northernmost point where the eCitaro is currently on the road in Europe. In a place where it often gets as cold as minus 15 degrees in winter, the electric bus from Mercedes‑Benz and the charging infrastructure designed by Daimler Buses for the operator VY Buss are a testament to just how robust the eCitaro is. A total of 21 eCitaro rigid buses and four eCitaro G articulated buses are in operation on Östersund’s bus routes. Adapted to the local conditions, the eSystem experts from Daimler Buses have developed a tailor-made charging strategy together with VY Buss to keep the electric buses here in the far north reliably en route.

When switching from diesel to electric drive, the Swiss bus company Globe Limo SA chose Daimler Buses as its partner. On behalf of Transports Publics Genevois (TPG), Globe Limo operates bus routes in the Geneva region. A total of 18 Mercedes‑Benz eCitaro buses are used here. The charging infrastructure made its début at the Globe Limo depot, which was co-developed and implemented by Daimler Buses Schweiz AG. At the customer’s request, outdoor charging infrastructure was put into place in which the chargers were housed in casing on standard ship containers, with the containers placed on specially cast foundations. Daimler Buses Schweiz AG coordinated the cooperation of the partner companies involved with Globe Limo in setting up the charging infrastructure.

The Mercedes‑Benz eCitaro buses owned by the Italian bus company Autoservizi Troiani cover around 280 kilometres a day, providing regular connections between delightfully-named towns such as Grotte Celoni, Ponte Mammolo and Torre Maura in the Rome area. Daimler Buses delivered the first ten buses to Italy in September 2024. By mid-2026, a total of 110 eCitaro buses will be in operation at Autoservizi Troiani - 65 of them with NMC3 batteries. A total of 45 eCitaro buses will be equipped with the latest NMC4 battery generation. Passengers love how quiet travel in the eCitaro is. The drivers are delighted with their ergonomically designed workplace as well as the safety and assistance systems that support them in everyday life and help make their workday as stress-free as possible.

The Mercedes‑Benz eCitaro: a climate change bus that's always on a mission. The bus - a project of the Teutoburger Wald/Eggegebirge Nature Park, go.on Gesellschaft für Bus- und Schienenverkehr  mbH and Kommunalen  Verkehrsgesellschaft Lippe (KVG) mbH - helps raise awareness about climate change and strategies to respond. Two additional information modules have been installed. On the touchscreen, passengers and visitors can learn about climate research, how our climate is changing, and its consequences. The passenger compartment itself also exudes connection to nature and sustainability: guests sit on seats with real-wood surfaces, while the floor and walls depict grasslands, forest floors and forest motifs.

In Eindhoven, the Netherlands, two Mercedes-Benz eCitaros accomplish short-distance missions on the air field with flying colours. They operate as shuttle buses between Eindhoven airport terminal and the aircraft – so their dedicated design with ample standing room really comes into its own. As the distances covered by the buses at Eindhoven airport aren't very long, a smaller electric package was chosen: each eBus features three packs with a total of 193.5 kWh. A mobile charger with 40 kW is used to charge the vehicles. The eCitaro buses are charged once a week, because that's as long as they last with one battery charge.

Driving one of the 31 electric buses used by the Belgian transport company Keolis is like floating on air. The 28 eCitaro buses and three eCitaro G buses drive on the De Lijn route network in the Flemish provinces, and are used in a very wide range of applications in both regional and urban transport. Summer 2023 saw the arrival of the first of these electric buses, most of which cover around 200 kilometres a day. The eCitaro buses have two charging plugs, one at the front right and one at the rear left, which enables flexible charging, although due to special circumstances at the Keolis depot, all of these vehicles are powered from the rear.

At the beginning of 2024, the Danish bus operator Vikingbus put 31 Mercedes-Benz eCitaro buses into operation in the city of Køge, south-west of Copenhagen. The vehicles are operated in shifts, meaning they can be charged at charging stations in the depot. The eCitaro buses are also in operation on Denmark’s longest electric bus route to date, which runs between the towns of Køge and Stevns, around 25 kilometres to the south. In order to ensure a daily range of 500 kilometres here even in winter when the heating's switched on and in summer when the air conditioning's in use, Vikingbus has installed an additional charging station at the end of the route to be able to recharge the eCitaro during breaks.

When it comes to providing a reliable bus service, Stadtwerke Marburg (SWMR) always sets itself high standards – and the eCitaro has lived up to all expectations in grand style. Since the company's first three eBuses went into operation in 2024, the vehicles have impressed everyone with almost one hundred percent availability. Currently, the eCitaro buses are used in regular inner-city service and cover distances of up to 200 kilometres, depending on energy consumption. At the moment, they are charged via plugs at the depot. However, with a transport planning adjustment, the eCitaro is expected to be able to operate for significantly longer periods in the future. In order to achieve this goal and meet future energy requirements, SWMR is making use of another charging strategy: the introduction of pantograph and route charging is set to achieve theoretical 24/7 operation.

In Bremen, the eCitaro went into regular service for the first time in March 2022. Bremen's bus fleet's switch to electric mobility is being made possible by the support of the Federal Government – a total of 22.2 million euros is being provided by the BMDV (Federal Ministry for Digital and Transport). The eCitaro buses operate on various routes in Bremen, including route 28 between the university and the town of Überseestadt. The Bremer Straßenbahn AG fleet now consists of 20 eCitaro buses, plus four eCitaro G buses, which were delivered in February 2025 and are being prepared for use. These four vehicles will be followed by another 31 eCitaro buses currently in the pipeline. For BSAG, safe and accessible bus transport is hugely important. That's why they opted for the eCitaro, which is equipped with a reversing camera, Sideguard Assist, tyre pressure monitoring system, Traffic Sign Assist, Attention Assist and collision warning system. A wheelchair lift at door 1 ensures barrier-free access.

Regionale Verkehrsbetriebe Baden‑Wettingen (RVBW) in Switzerland rely on a turnkey solution from a single source. In this use case, Daimler Buses not only delivered the eCitaros, but also coordinated the cooperation between charger manufacturers and charging management providers as a general contractor, resulting in electromobility from a single source. RVBW charge their eCitaros in the depot with Panto Down, whereby the preconditioning command is transmitted directly to the bus via the Daimler Buses cloud – a world premiere!

In cosy Denmark, the eCitaro on the rural island of Funen is absolutely reliable in regular service between the cities of Odense and Otterup. With the eCitaro, everything runs like clockwork here, emphasises Tide Bus Danmark, which uses three eCitaro buses on the route. It's a demanding route as the buses cover between 300 and 400 kilometres per vehicle every day on several rounds, but this is no problem thanks to the powerful battery pack in the eCitaro.

Two all‑electric Mercedes‑Benz eCitaro buses from Egenberger Mobil have been operating regional bus services on the AVV regional bus route 506 near Augsburg since 15 July 2020. One vehicle that is still on the road today with NMC1 batteries has clocked up more than 300,000 kilometres, without having to replace the batteries. The buses are charged in Sortimo Innovation Park, one of the most modern of its kind throughout Europe.

In Kempten in the Allgäu region, the plan is to electrify the entire regular city transport system by 2025. The project is being implemented by the two local bus companies Berchtold's Autoreisen and Haslach Bus together with Daimler Buses. In two stages, a total of 27 eCitaro buses will be delivered to the two family‑owned companies in Kempten and, in parallel, depots will be equipped with the necessary charging infrastructure for electric buses. And the Kempten‑based bus companies are taking it one step further: their vision is to also produce 100 percent of the electricity for the Kempten‑based eCitaro in Kempten.

Medium‑sized bus company Schlienz‑Tours GmbH & Co. KG in Kernen, near Stuttgart, is convinced that the electric bus is an important building block of the future. The bus company has entered the world of electromobility accompanied by experts from Daimler Buses. The first three eCitaro buses have been in use in traditional bus route service since 2023, and feedback from passengers and drivers has always been very positive. In addition to the high level of driving comfort in the eCitaro, emission‑free driving and the associated CO2 reduction are also well received by passengers.

Swiss VBG Verkehrsbetriebe Glattal AG (VBG) near Zurich has operated its route 759 to Zurich Airport with eight Mercedes‑Benz eCitaro solo buses featuring a charging rail on the roof since 2023. At the terminal stop at the airport, a charging station with top‑down pantographs charges with up to 300 kW charging capacity. Eight to ten minutes are enough to charge the batteries for the next run along the route. Thanks to this charging strategy, the eCitaro can manage with just eight battery packs with a total of 264 kWh in order to achieve ranges of up to 370 kilometres in 19 hours of daily use – in any weather.

Since November 2022, 19 eCitaro solo buses have been on the road at Basler Verkehrs‑Betriebe (BVB). From June 2023, 38 articulated buses were added to the fleet. As far as charging strategy is concerned, the Swiss company primarily relies on depot charging via pantograph. On line 36, the eCitaro G also uses opportunity charging. The electric city bus from Mercedes‑Benz needs a great deal of endurance, as the routes here are up to 320 kilometres long. In the busy city traffic of Basel, modern assistance systems such as Sideguard Assist and Preventive Brake Assist ensure the highest level of safety.

In Münster, Westphalia, the eCitaro buses drive more than 400 kilometres a day. Instead of charging all buses at the same time at night in central charging depots, Stadtwerke Münster opts for opportunity charging with pantograph fast charging stations at the end stops. This ensures decentralised utilisation of the electricity grid: an important aspect for the energy and mobility group. Another positive side effect of this charging strategy: intermediate charging via a pantograph means that fewer battery packs need to be used in Münster, which saves weight and helps with transport capacity.

"A dozen times better", says the Hungarian transport company DKV, which since August 2022 has had twelve eCitaro buses in its fleet. On average, the electric buses on the lines in Debrecen drive between 125 and 140 kilometres every day. In Hungary, the eCitaro was designed with numerous extras to increase passenger comfort. These include, for example, a folding ramp at the centre door, a wheelchair space with seat belt, free Wi‑Fi, USB charging sockets, a security camera system in the passenger compartment and a modern passenger information system.

With the turning assistant Sideguard Assist, active braking assistant Preventive Brake Assist and mirror replacement systems instead of conventional exterior mirrors, when it comes to driver comfort, the 15 eCitaro buses at regiobus Hannover leave nothing to be desired. The quiet and low‑vibration electric engine makes driving more pleasant. It's no wonder that the employees would prefer to drive only eCitaros. Many passengers also prefer the eCitaro with its information display screens, free Wi‑Fi, USB charging sockets and special usage areas for carrying e‑scooters.

School traffic? Cross‑country routes? And in a thinly populated region? These hardly sound like perfect conditions for using electric buses. In rural Mecklenburg‑Western Pomerania, however, Stefan Lösel sees things very differently: “Electric buses are ideal wherever there is typical school traffic in rural areas", says the managing director of the transport company Ludwigslust‑Parchim (VLP). Its sophisticated concept makes full use of the strengths of the eCitaro from Mercedes‑Benz – and with success.

The 24 eCitaro buses from Przedsiębiorstwo Komunikacji Autobusowej have been on the road in Gdynia since spring 2022. In this Polish port city, the 24 solo buses and eight articulated buses drive on routes of between 15 and 30 kilometres long. In order to ensure the highest possible transport capacity on the passenger‑intensive routes, a deliberate choice has been made to use fewer battery packs per vehicle. This saves weight and, in combination with the charging strategy consisting of intermediate charging at the end stop points and overnight depot charging, the two length variants of the eCitaro manage their routes with ease.

“Very comfortable and a great design”: so says Bergkvarabuss – one of Sweden’s largest private bus operators based in Kalmar – of the eCitaro. The company uses 16 electric buses with the three‑pointed star to serve urban bus routes. The vehicles are charged overnight in the depot. This strategy was chosen because it was the fastest and easiest to implement given the local circumstances. And more vehicles are set to arrive. In light of the positive experience, Bergkvarabuss has ordered more eCitaro buses which are due to be delivered in August 2024.

Cutting through the city centre and used daily by thousands, the number 68 bus route run by Dresden transport company DVB is one of the lines that form the backbone of public transport in Saxony's state capital. And it has been completely electrified using the Mercedes‑Benz eCitaro G. The buses run 16 times every weekday along this circular route. Each articulated bus covers between 220 and 450 kilometres a day. This adds up to an average of approx. 80,000 kilometres per eCitaro G over the year. In the first 14 months, these electric buses have already covered 1.8 million kilometres.

Emile Weber is a Luxembourg‑based bus company that uses the eCitaro to serve urban and intercity routes. These buses have exceptional levels of availability for both area‑types. The routes are covered by a total of 28 electric buses bearing the three‑pointed star. Emile Weber first used the eCitaro as far back as 2019, which means their fleet contains vehicles with NMC1 and NMC2 batteries. In the near future, they will receive a further 87 eCitaro buses with the latest generation of NMC3 batteries. Of these, 58 will be equipped with charging rails for opportunity charging. The buses charge using an inverted pantograph mounted on the charging mast.

Safety is key for the transport company ÜSTRA based in Hannover. They make great use of the latest safety systems in their vehicles, such as the Preventive Brake Assist braking assistant and Sideguard Assist turning assistant. A reversing camera and acoustic reversing signal prevent accidents when manoeuvring. Furthermore, eCitaro Solo buses, produced from 2022 onwards, are all equipped with a 360° camera system, while eCitaro G articulated buses are fitted with a 270° camera system. ÜSTRA also stays on the safe side where maintenance is concerned and so puts the comprehensive OMNIplus eService options to good use.

In the Hungarian capital of Budapest and its suburbs, 40 eCitaro buses are already on the road. The first were delivered to the transport company Volánbusz in the summer of 2021. Mercedes‑Benz electric buses are used to serve various routes in the metropolitan area of Budapest. In terms of equipment, both the comprehensive safety package and the modern passenger information system were equally important to the operator. By the end of October 2023, the eCitaros had already covered 3.14 million kilometres and saved around 3056 tonnes of CO2 compared to diesel buses.