Buses are among the safest vehicles – even in urban traffic. Of course, accidents cannot be totally ruled out.

Mercedes-Benz has ensured that the consequences of any accidents will be limited as much as possible. In particular, the sidewall reinforcement of the CapaCity is an essential factor in its high level of passive safety.

In addition, the CapaCity has partitions, grab rails and special seats that absorb energy in the event of a collision or roll-over. This means important protection for the passengers.

The vehicle body design is based on tried-and-tested all-round spar technology. Affording even greater rigidity, it protects passengers better in the event of a side collision.

The body shell was also developed in view of the ECE-R 66/02 regulation in effect since 2017. It defines a greater survival space for the interior in the event of tipping than previously.

Building safe vehicles is the top priority within the integral safety concept of Mercedes-Benz. This also includes all measures that help to mitigate the consequences of an accident. Thus an important part of our work sees us sharing precise information with the emergency services: after all, detailed knowledge about our vehicles and their safety systems can help rescue teams reach injured people more quickly. This can save lives.

Should an accident occur despite all safety precautions, it's important to provide possibly injured persons with first aid as fast as possible.

As the driver may also be injured in an accident and thus not always able to assist passengers, the first-aid kit and fire extinguisher aboard the vehicle are accessible and clearly marked. The first-aid kit is located in the entry area next to the driver. That means both the driver and passengers can tend to any possible injuries as quickly as possible in the event of an accident.