With OMNIplus, EvoBus' service brand for the Mercedes-Benz and Setra brands, we support eCitaro customers during vehicle operation. The multi-level service concept from OMNIplus, consisting of coordinated individual modules makes for the best support possible. The concept covers both the classic support of the customer workshop and workshop services in connection with service contracts in OMNIplus competence centres and extends to bus depot management with services in the customer's workshop by OMNIplus employees. The proven offering has been adapted to the requirements of electromobility, among other things in the form of new eService contracts. When an eCitaro is purchased, a 5-year warranty for the high-voltage battery as well as maintenance and repairs or replacement of the components in the high-voltage system are included as standard. With the eBasic service contract or the ePremium service contract, you also have the option of expanding the scope of services at a predictable cost. In addition, OMNIplus offers its own model workshop at its Dortmund location, combined with a training centre for electric mobility. The OMNIplus high-voltage qualification also covers a whole spectrum of courses, ranging from general high-voltage safety training for all employees, to a graduated training course for electrical specialists, to a specialist module for trainers.
OMNIplus services at a glance
- Classic support for the customer's workshop
- Workshop services in their own competence centres
- Services in the customer's workshop
- eBasic ServiceContract and ePremium ServiceContract
- Model workshop and training centre for electric mobility in Dortmund
Service, maintenance and repairs are changing with the advent of electromobility. This is why Mercedes-Benz has prepared a complete, tailor-made service concept for the OMNIplus service brand. We are committed to supporting you in the best possible way to master the transition to electromobility. You can rely on our proven selection of OMNIplus Service Contracts, which we have adapted to the requirements of electromobility and which we are converting to a modular concept with the introduction of the new battery technologies. In this way you can put together the optimum service for your electric bus fleet individually and in line with your requirements from the following modules: basic high-voltage battery warranty, extended battery warranty and eService contract.
The purchase of an eCitaro includes a basic guarantee for the high-voltage battery and a two-year guarantee on high-voltage components (up to 200,000 km) as standard. This basic guarantee covers up to ten years for solid-state batteries or up to 280 MWh energy throughput per high-voltage battery assembly/battery pack (HVBB) and for NMC batteries (phase 2) up to 5 years or up to 60 to 80 MWh energy throughput per HVBB.* It is then possible for you to extend the scope of service (maintenance and repair) as a supplement to calculable costs. Thus, comprehensively covered, you can look to the future of fully-electrical driving, and can count on our assistance as your reliable partner.
The OMNIplus eService Contracts:
The eBasic eServiceContract offers your new eCitaro an improved level of protection.
Scope of services.**
Repairs to the high-voltage system*** over and above the included basic warranty, supplies other than battery charging and all maintenance work on the complete vehicle as required by the manufacturer specifications are covered. This applies to all parts fitted to the vehicle ex works in accordance with the design specifications (except for supplied parts).
The ePremium eServiceContract is the all-round worry-free package for switching to an electric bus fleet.
Scope of services.****
Repairs to the entire vehicle including maintenance and wear are covered. Also included are the eBasic services.
Additional services included in the event of a breakdown:
- Surcharges in the case of 24h SERVICE for work performed outside of normal working hours
- All vehicle-related costs in the event of a breakdown, including: towing costs, spare parts procurement costs, travel costs and labour costs.
It is possible to finalise an agreement for both types of contract at any time.
It is possible to finalise an agreement for both types of contract at any time. Duration and mileage can be determined individually. Additional packages such as for statutory inspections are also available.
If public transport companies would like to undertake maintenance and repair to varying degrees in their own workshop, the consulting services for the entire eMobility system also include information on workshop equipment, the required graded employee training as well as a complete training concept.
In Dortmund, OMNIplus has set up a unique model workshop with a central training location for electromobility. This is where employees and service technicians from customer workshops are trained. The high-voltage certifications cover the entire spectrum, from cleaning staff training to high-voltage safety instructions and graded training for electricians to the training module for instructors. Additionally, customers visiting Dortmund can experience the requirements for setting up a bus workshop for electromobility. Mercedes‑Benz draws on many years of experience with hybrid and fuel cell buses in the model workshop.
We have also given serious consideration to the future of your eCitaro – with OMNIplus services designed to meet the requirements of electromobility, perfectly integrated and tailored to the specific needs of public transport companies. This means you will be on the road with your fully electric buses – safely, reliably and predictably – for a long time.
Special Edition eCitaro.
Omnibus magazine - The magazine for bus operators and transport companies.
* Applies to eCitaro rigid bus or articulated bus without pantograph, depending on the high-voltage battery cluster/battery pack (HVBB) installed in the vehicle.
** The following are excluded: substantive damages, damage to equipment not permanently attached to the vehicle, care and cosmetic repairs, advertising space, daily testing as per the operating instructions and necessary materials resulting from company repairs to tyres, rim damage, glass breakage, upholstery, seat covers, floor coverings, surcharges and follow-up costs relating to 24h SERVICE, as well as towing costs. The exact scope of services is to be taken from the contractual documents.
*** The high-voltage components on the eCitaro include parts of the powertrain (drive axles with wheel hub motors, converters and electric drive control), compressed air and air conditioning compressors, inverters. The exact scope of services is to be taken from the contractual documents.
**** The following are excluded: Substantive damages, damage to equipment not permanently attached to the vehicle, care and cosmetic repairs, advertising space, daily testing as per the operating instructions and necessary materials resulting from company repairs to tyres, rim damage, glass breakage, upholstery, seat covers, floor coverings The exact scope of services is to be taken from the contractual documents.