Advice and support at the highest level
Production – up-close
Welcome to our customer centres in Mannheim and Neu-Ulm. Here, Daimler Buses offers you an intensive customer experience - with competent advice and support at the highest level.
Your vehicle is ready – as is your customer service advisor.
A special moment – Look forward to it: in the vehicle preparation centre of the Customer Centre you will receive your new Mercedes-Benz bus/coach together with your customer service advisor.
From your arrival in our lounge to leaving with your new vehicle you are in the best hands. Our vehicle managers individually introduce you to the vehicle and explain the most important functions to you. For joy that lasts.
Our address
Daimler Buses GmbH Auslieferzentrum
Hanns-Martin-Schleyer-Str. 21-57
Bau 33
D-68301 Mannheim
Our office hours
Mo. - Thu. 8.00 am to 5 pm
Fr. 8.00 am to 3 pm
Visitors coming for the guided plant tour should check in at Gate 1. Suppliers who are delivering goods should proceed to Gate 2. Due to technical reasons the signs directing you to the plant are sometimes located on the left side of the street.
In a space covering 3800 square metres, we're on-hand to provide you with individual advice on your new Setra.
An impressive world opens up for you in the 2025 modernised Neu-Ulm customer centre. Choose the equipment and look in our Individual Design Studio and receive your new flagship in person upon delivery.
Our address
Customer Center Neu-Ulm
Carl-Zeiss-Straße 2
D-89231 Neu-Ulm
Vehicle Delivery Ladder
Peter Decker
Mobile: +49 160 / 863 5073
Mannheim delivery site management
Patrick Freiermuth
Mobile: +49 160 / 863 51 992
Site Management – Vehicle Delivery Neu-Ulm
Manuel Becker
Mobile: +49 176 / 309 222 56