Welcome to the Mannheim Customer Centre. Here Daimler Buses offers you an intense customer experience – with expert advice and support at the highest level.
Advice & Buy
Customer Centre Mannheim
Production up close.
Advice and support at the highest level.
The Customer Centre in Mannheim at a glance:
Vehicle preparation centre.
Your vehicle is ready – as is your customer service advisor.
A special moment – Look forward to it: in the vehicle preparation centre of the Customer Centre you will receive your new Mercedes-Benz bus together with your customer service advisor.
From your arrival in our lounge to leaving with your new vehicle you are in the best hands. Our vehicle managers individually introduce you to the vehicle and explain the most important functions to you. For joy that lasts.
Our address.
Daimler Buses GmbH Auslieferzentrum
Hanns-Martin-Schleyer-Str. 21-57
Bau 33
D-68301 Mannheim
Our office hours.
Mo. - Thu. 8.00 am to 5 pm
Fr. 8.00 am to 3 pm
How to get to the Mannheim factory.
Visitors coming for the guided plant tour should check in at Gate 1. Suppliers who are delivering goods should proceed to Gate 2. Due to technical reasons the signs directing you to the plant are sometimes located on the left side of the street.
By car and by bus.
Coming from the north - to the Viernheim junction.
- Take the A 67/A 6 motorway to the Viernheim motorway junction..
- Head towards "Stadtmitte" (city centre), continuing on the B 38 until the "Mannheim-Käfertal/Waldhof" exit.
- After exiting take a sharp right towards "Waldhof-Ost".
- Continue towards "Waldhof-Ost". Then follow the signs to the plant.
Coming from the east or south - Mannheim junction (Stuttgart, Nuremberg, Heilbronn, Basel, Karlsruhe).
- Take the A 6 motorway to the Mannheim junction.
- Head towards "Stadtmitte" (city centre), continuing on the A 656 until the "Mannheim-Feudenheim" exit.
- Continue towards Mannheim-Vogelstang, then Mannheim-Käfertal.
- Follow the road through the Käfertal industrial estate (Neustadter-Str. passing ABB and Boveristr.) and follow the signs to the plant.
Coming from the west (Saarbrücken).
- Take the A 6 motorway to the "Mannheim Nord/Sandhofen" exit.
- Head towards "Stadtmitte" (city centre), continuing on the B 44.
- Turn right at the second junction towards Hafengebiet 3 and 4.
- Follow the main road (Diffenéstr.) towards "Luzenberg-Ost"
By train.
Mannheim Hauptbahnhof (main station).
- Take the train to Mannheim Hauptbahnhof (main station), where ICE and IC/EC trains also stop.
- Continue with the regional train towards Lampertheim or with local public transport towards Frankfurt to the Mannheim-Luzenberg train station. When checking the schedule for the trains going towards Frankfurt look out for the note "M-Luzenberg".
- An alternative is taking the tram departing from the area in front of the train station. Take Line 1 towards Schönau or Line 3 towards Sandhofen until the "Luzenberg" stop which is located right next to the plant.
By plane.
Frankfurt Airport.
- Use the airport shuttle which travels directly from Frankfurt to Mannheim. The bus stops near the train station. You can then take a taxi or take the tram which is right across the way (Line 3 towards MA-Sandhofen). Or take one of the trains of German railways, the Deutsche Bahn (for directions see the DB).
Your contacts.
Head of Vehicle Delivery/Documentation and Invoice Creation
Peter Decker
Phone: +49 621 / 740-5451
Fax: +49 711 1779030309
Mobile: +49 160 8635073
Commercial Vehicle delivery – Coordination
Elke Altmeyer
Phone: +49 621 / 740-2270
Fax: +49 621 / 740-2056
Commercial Vehicle delivery –
Deputy
Anton Sattler
Phone: +49 621 740-4035
Fax: +49 621 / 740-2056
Technical Vehicle Delivery, Mannheim – Coordination
Patrick Freiermuth
Phone: +49 621 / 740-4034
Mobile: +49 160 / 863 5192
Fax: +49 621 / 740-5210
Technical Vehicle Delivery, Mannheim – Deputy
Michael Krömer
Phone: +49 621 / 740-4819
Mobile: +49 160 / 86 35 309
Fax: +49 621 / 740-2056
Registration Documentation, Daimler Buses – Mannheim plant Coordination
Rainer Kloos
Phone: +49 621 / 740-2574
Mobile: +49 160 / 86 67 630
Fax: +49 711 / 17 79 09 93 71
Registration Documentation, Daimler Buses – Neu-Ulm plant Deputy
Andreas Kohl
Phone: +49 731 / 181-5285
Fax.: +49 731 / 181-5936
