Customer Centre Mannheim
Advice & Buy

Customer Centre Mannheim

Production up close.

Welcome to the Mannheim Customer Centre. Here Daimler Buses offers you an intense customer experience – with expert advice and support at the highest level. Be it vehicle collection or design selection for your bus, factory tour or discovery trip in the forum: In the Customer Centre you now have everything under one roof – and lots of room to feel good. 

Production up close – Experience up close how Mercedes-Benz buses are created in state-of-the-art production facilities. On a two-hour plant visit you can follow the development of our buses from the bodyshell to the cathodic dip-painting and final assembly. For groups of visitors of up to 10 people we additionally offer a tour of the diesel engine production for commercial vehicles. 

And you won't go hungry, either: for a small contribution you will receive a warm meal in our canteen including drink, dessert and coffee – as a quick refreshment or as a pleasant finish to your visit.

Would you like to book an individual tour or group tour from 10 people in the Mannheim plant? Or do you have questions on the programme? You can register exclusively via the following email address: 

Visitor groups from 10 people.

In order to optimally adjust our programme to your visitor group, we ask for further information on the following points:

  • Your institution/organisation
  • Motivation for your visit
  • Desired tour date 
  • Particular points of interest
  • Number of participants
  • Phone number for questions

Please note that children under 16 years of age are not permitted to take part in the factory tour.

A special moment – Look forward to it: in the vehicle preparation centre of the Customer Centre you will receive your new Mercedes-Benz bus together with your customer service advisor. 

From your arrival in our lounge to leaving with your new vehicle you are in the best hands. Our vehicle managers individually introduce you to the vehicle and explain the most important functions to you. For joy that lasts.

Our address.

EvoBus GmbH Auslieferzentrum
Hanns-Martin-Schleyer-Str. 21-57 
Bau 33
D-68301 Mannheim

Our office hours.

Mo. - Thu. 8.00 am to 5 pm
Fr. 8.00 am to 3 pm

Very comfortable.

Are you visiting the Customer Centre for the delivery of your vehicle or for a technical advice meeting? Then we will welcome you in the lounge with a feeling of well-being. Our catering employees will provide you with warm and cold snacks and drinks. And technically you will also be optimally taken care of: the high tables are equipped with charging stations for laptops or mobile phones, a screen reminds you of the time and further details of your vehicle handover.

Visitors coming for the guided plant tour should check in at Gate 1. Suppliers who are delivering goods should proceed to Gate 2. Due to technical reasons the signs directing you to the plant are sometimes located on the left side of the street.

Peter Decker

Head of Vehicle Delivery/Documentation and Invoice Creation

Peter Decker

Phone: +49 621 / 740-5451
Fax: +49 711 1779030309
Mobile: +49 160 8635073

Elke Altmeyer

Commercial Vehicle delivery – Coordination

Elke Altmeyer

Phone: +49 621 / 740-2270
Fax: +49 621 / 740-2056
Anton Sattler

Commercial Vehicle delivery –

Anton Sattler

Phone: +49 621 740-4035
Fax: +49 621 / 740-2056
Patrick Freiermuth

Technical Vehicle Delivery, Mannheim – Coordination

Patrick Freiermuth

Phone: +49 621 / 740-4034
Mobile: +49 160 / 863 5192
Fax: +49 621 / 740-5210
Michael Krömer

Technical Vehicle Delivery, Mannheim – Deputy

Michael Krömer

Phone: +49 621 / 740-4819
Mobile: +49 160 / 86 35 309
Fax: +49 621 / 740-2056
Rainer Kloos

Registration Documentation, EvoBus – Mannheim plant Coordination

Rainer Kloos

Phone: +49 621 / 740-2574 
Mobile: +49 160 / 86 67 630
Fax: +49 711 / 17 79 09 93 71
Andreas Kohl

Registration Documentation, EvoBus – Neu-Ulm plant Deputy

Andreas Kohl

Phone: +49 731 / 181-5285 
Fax.: +49 731 / 181-5936