All Elite Support Certified locations participate in Express Assessment, which means within two hours of a bus arriving at a dealership, the dealer will communicate preliminary diagnosis, check parts availability and provide an estimate of cost and repair time. 

The ultimate goal of the Elite Support Network is maximising the vehicle’s time on the road. Every Elite Support dealership must be re-certified annually to ensure you experience a consistent, high standard with every visit across our network.

Our technicians receive continual training from the experts. We focus on a solid understanding of all vehicle systems and have access to the latest tools to expedite repairs.

Every dealership earning the Elite Support certification must meet over 100 specific criteria across 20 customer service areas. To maintain these high standards, dealerships employ a Continuous Improvement Coordinator.

Through the combined experience of our network and close collaboration with our service team, we understand what parts we need on-hand to get you back on the road quickly. Focus Parts, our data-driven stocking program, ensures that the parts you need are never far away.

We know that when we service your vehicle, we are servicing your business. Elite Support Certified dealers believe in providing quality repairs and timely communication from a friendly and familiar team. Our facilities are designed to minimise downtime and provide a comfortable environment for drivers as we work to get your bus back on the road.