The bus is one of the safest vehicles – even in city or rural traffic. Nevertheless, accidents are sometimes unavoidable. 

Mercedes-Benz has ensured that the consequences of the accident are as limited as possible. For example, the Citaro Ü's sidewall reinforcement makes a significant contribution to its high passive safety. 

In addition the Citaro Ü has partition walls, grab rails and special seating which absorb energy in an impact or if the vehicle overturns; these provide important protection for passengers. 

The strength of the coachwork body is also an important factor for the level of passive safety of a bus. With its resistance, the consequences of an accident can be avoided. The high strength of bus bodies from Mercedes-Benz buses is guaranteed in part by all-round, weight-optimised annular frame members. The body strength is defined as per Directive UN ECE-R 66/02. This defines the precise "survival space" which must be ensured by the design for the event of an accident.

Building safe vehicles is the top priority within the integral safety concept of Mercedes-Benz. This also includes all measures that help to mitigate the consequences of an accident. An important part of our work is therefore also targeted information for rescue services personnel. Because detailed knowledge of our vehicles and their safety systems helps the emergency services to reach injured persons more quickly. This can save lives.

Should an accident occur despite all safety precautions, it's important to provide possibly injured persons with first aid as fast as possible.

As the driver may also be injured in an accident and thus not always able to assist passengers, the first-aid kit and fire extinguisher aboard the vehicle are accessible and clearly marked. The first-aid kit is located in the entry area next to the driver. That means both the driver and passengers can tend to any possible injuries as quickly as possible in the event of an accident.